System Requirements | Available Customer Support
The Resolver system has three client-server configuration: Standard, Extended, and Premium.
The table below displays information about recommended requirements each configuration option.
System Requirements
| |
Standard
|
Extended
|
Premium
|
|
Users
|
Named:
2 (min), 5 (max)
|
Concurrent:
2 (min), 8 (max)
|
Concurrent:
2 (min)
|
|
Data Throughput per Year
|
Up to 1,000 intensity arrays or up to 2,000 ratio arrays
|
1,000 to 2,000 intensity arrays or 2,000 to 4,000 ratio arrays
|
Limited by available hardware and storage
|
|
Total Data Volume
|
Up to 1,000 intensity arrays or up to 2,000 ratio arrays
|
Up to 3,000 intensity arrays or up to 6,000 ratio arrays
|
Limited by available hardware and storage
|
|
Oracle Software
|
DB Standard Edition
|
DB Enterprise Edition
|
DB Enterprise Edition
|
|
Access Controls & Auditing
|
No
|
Yes
|
Yes
|
|
Software Development Kit
|
Unavailable
|
Included
|
Included
|
|
Test Server Software
|
Unavailable
|
On request
|
Included
|
|
Development Server Software
|
Unavailable
|
On request
|
Included
|
|
Technical Support
|
Standard
|
Extended
|
Premium
|
|
Software Upgrade Protection
|
Yes
|
Yes
|
Yes
|
|
Professional Services
|
Unavailable
|
On request
|
On request
|
|
Notes (Below)
|
See 1,4,5,6
|
See 2,4
|
See 3,4
|
Notes:
- Standard Edition System Configuration requires between 2-4 single or dual-core CPUs, a minumum of 8GB of RAM, does not include audit trail and access control functionality, and includes first year Technical Support and Software Upgrade Protection, includes electronic delivery of Software Upgrades and assistance through e-mail help desk. Customer shall not exceed the system Configurations for maximum processorspecifications, provided that if Customer does exceed such specifications, Customer agrees to pay the applicable System Configuration upgrade fee retroactive to the date such specifications were first exceeded.
- Extended Edition System Configuration requires between 4-6 single or dual-core CPUs, between 16-32GB of RAM, includes audit trail and access control functionality, a license to the Rosetta Resolver Software Development Kit (SDK), and first year Technical Support and Software Upgrade Protection. Extended Technical Support and Upgrade Protection includes electronic delivery of Software Upgrades and assignment of a Technical Account Manager (TAM). A license to the Resolver Test Server Software or a Resolver Development Server Software, or both, are available on request provided that Customer agrees to comply with the applicable license terms and completes the applicable training available through Rosetta Biosoftware.
- Premium Edition System Configuration requires a minimum of 8 single or dual-core CPUs, a minimum of 32GB of RAM, includes audit trail and access control functionality, licenses to the Rosetta Resolver Software Development Kit (SDK), Resolver Test Server Software, and Resolver Development Server Software, and first year Technical Support and Software Upgrade protection and on-site System installation and familiarization. Premium Technical Support and Software Upgrade Protection includes electronic delivery of Software Upgrades and assignment of a Technical Account Manager (TAM).
- Standard, Extended and Premium Edition Technical Support terms are set forth on the Resolver System Customer Support Terms page.
- A Rosetta Luminator system Customer upgrading to a Resolver Standard Edition System Configuration may continue to use the existing Oracle DB Standard Edition license acquired in connection with the Rosetta Luminator system.
- A Rosetta Luminator system Customer upgrading to Resolver Extended Edition or Premium Edition System Configurations is required to upgrade the Oracle Standard Edition license acquired in connection with the Luminator system to an Oracle DB Enterprise Edition license and pay for associated Oracle migration fees.
Contact Customer Support for more information on the above configurations.
Additional Hardware Requirements
Visit Hardware Requirements for more information about specific requirements for client and server.
Available Customer Support
Rosetta Biosoftware provides two types of customer support services for the Resolver system:
- Standard Support
Receive system software updates, patches, and upgrades as Software Upgrades specified in each product License Agreement.
- Extended / Premium Edition System Configurations
In addition to the use of Standard Support features, each Extended or Premium Customer is assigned a Technical Account Manager (TAM) who is responsible for supporting the productive use of the Resolver system.
Visit Customer Support Terms and Customter Support Parameters for more detailed information.
Custom Support through Professional Services
To learn more about customized support offered through our Professional Services, visit Custom Support.