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Syllego System Configurations
System Configurations | Available Customer Support
Recommended requirements for each configuration are listed below.
System Configurations
| Configurations |
Standard |
Extended |
Premium |
|---|---|---|---|
|
Named Users |
3 (min) |
3 (min) |
3 (min) |
|
Oracle Software |
Not required |
DB Enterprise Edition |
DB Enterprise Edition |
|
Access Controls & Auditing |
No |
Yes |
Yes |
|
Test and Development Server Software |
Unavailable |
On request |
On request |
|
Technical Support |
Standard |
Extended |
Premium |
|
Software Upgrade Protection |
Yes |
Yes |
Yes |
|
Notes (Below) |
See 1,4 |
See 2,4 |
See 3,4 |
If your quotation does not specify a system configuration, you have a standard edition configuration.
Notes:
- Standard Edition System Configuration includes first year Technical Support and Software Upgrade Protection. Standard Technical Support and Software Upgrade Protection include electronic delivery of Software Upgrades and assistance through e-mail help desk. Standard Edition System Configuration use is limited to a single building on License Premises or a cluster of buildings on Licensee Premises within a city's limits based on the location of the Server and Named Users.
- Extended Edition System Configuration includes audit trail and access control functionality and first year Technical Support and Software Upgrade Protection. Extended Technical Support and Upgrade Protection includes electronic delivery of Software Upgrades and assignment of a Technical Account Manager (TAM). A license to the Syllego Test and Development Server Software is available on request provided that Licensee agrees to comply with the applicable license terms for the applicable Add-on Modules. Extended Edition System Configuration use is limited to a single continent (e.g., North America, Europe, Asia) based on the location of the Server and Named Users.
- Premium Edition System Configuration includes audit trail and access control functionality and first year Technical Support and Software Upgrade protection and on-site System installation and familiarization. Premium Technical Support and Software Upgrade Protection include electronic delivery of Software Upgrades and assignment of a Technical Account Manager (TAM). A licenses to the Syllego Test and Development Server Software is available on request provided that Licensee agrees to comply with the applicable license terms for the applicable Add-on Modules.
- Standard, Extended and Premium Edition System specifications for the Syllego System are set forth on the Rosetta System Specifications Web site located at: www.rosettabio.com/sla/.
Contact Customer Support for more information about the above configurations.
Additional Hardware Requirements
Visit Hardware Requirements for more information about specific requirements for client and server.
Available Customer Support
Rosetta Biosoftware provides two types of Technical Support services for Syllego system customers:
- Standard Support
Receive system software updates, patches, and upgrades as Software Upgrades specified in each product License Agreement. - Extended / Premium Edition System Configurations
In addition to the use of Standard Support features, each Extended or Premium Customer is assigned a Technical Account Manager (TAM) who is responsible for supporting the productive use of the Resolver system.
For prices for the various Support packages, please contact Sales.
Visit Customer Support Terms and Customer Support Parameters for more detailed information.